Free extensions support:
Technical support for free extensions are not provided. If you find a bug, you can write about it and we will consider the possibility to fix a bug.
If you want us to decide your problem with a particular extension, then we can provide the fee-based technical support.
One hour of technical support costs $20. Hourly billing.
Contacting tech support:
- First of all - try to fix problem yourself.
- If it still does not work, please contact us and provide the site's URL, bug description (as detailed as possible), and screenshot if necessary.
Terms of purchase:
- To purchase, contact us via online chat.
- We will send details for payment and advise on the necessary issues.
- After payment we will send the extension and the necessary instructions.
- If necessary, you will be supported. We take claims for work of extensions only for 6 months after purchase
- If your problem concerns a bug's in extensions, plugins or modules, problems with installing then it is eliminated completely for free.
- If your problem has arisen because of incompatibility with third-party extensions that are not included in standard package of joomla, then eliminating incompatibility issues with third-party extensions performed on a fee basis on standard rates $ 17. Hourly billing
- All requests for refining the appearance or functional, are produced on a commercial basis. By pre-up the technical requirements.
- Sites on the local server, we do not support.
- We do not support free extension if you removed the link from it.
- In ICQ write only about the orders and commercial components. (For a free: chat support, email, forum and comments)
- Do not expect an answer to senseless and/or inappropriate messages (such as "A-ah, nothing works! ")
- Due to the fact that the extensions are available with open source - the return of paid extensions and the money for them - is impossible.